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Frequently Asked Questions

Refunds, Transfers, and Cancellations

+ What is your refund policy?

View our Refund Policy HERE.

+ What is your transfer policy?

View our Transfer Policy HERE.

+ Can I transfer my registration to another person?

Yes. Click HERE to read our Transfer Policy and see instructions for how to transfer your registration.

Remember: No transfers or changes within seven (7) days of an event. No exceptions.

+ Can I transfer my registration to another event?

Yes. Click HERE to read our Transfer Policy and see instructions for how to transfer your registration.

Remember: No transfers or changes within seven (7) days of an event. No exceptions.

+ Can I change my registration to a different distance at the same race?

Yes. Click HERE for instructions on how to process your transfer.

Remember: No transfers or changes within seven (7) days of an event. No exceptions.

+ How do I cancel my registration?

For events hosted on Ultrasignup.com, visit your Registration History page. Click the "Edit" link next to your registration, then click the red "Cancel" button to cancel your registration.

For events hosted on Eventbrite.com, log into your Eventbrite account and click the "Tickets" link under your profile in the top right corner of the page. Click on your order for the event in question. Click the "Edit" button on your registration. NOTE: You will NOT be able to change your registration information if someone else purchased your registration for you.


Travel

+ Can you tell me what hotels or campgrounds are close to the race?

We are not able to assist race participants with making travel arrangements or by providing recommended travel plans or accommodations. These requests, if emailed to us, will not receive a reply. For assistance with making travel plans, reference the LODGING section of your race’s web page or visit your preferred travel site to plan your trip.

+ What airports are closes to the race?

See above. We are not able to assist race participants with making travel arrangements or by providing recommended travel plans or accommodations.


General Race Questions

+ What is the terrain like at the races?

Please read all race course information on the race web page very carefully. Each race also has a photo gallery under the GALLERY link at the top of this site. Use social media to ask people who've run the race in the past what the terrain is like based on their experiences.

+ Where can I find course maps?

There is COURSE section of each race web page. Select your event from the EVENTS menu at the top of this web site. Scroll down to the COURSE section to access course maps.

+ Do you allow trekking poles?

Yes.

+ What type of food/drink will be at the aid stations?

All aid station will have water and Sword. Aid station food will vary from location to location and race to race, so we cannot provide you with an exact menu. All aid station will have some form of fruit, soda at most aid stations, chips, and other typical aid station fare. If you have dietary restrictions we are not able to accommodate special requests, so you need to plan accordingly.

+ If I run the full distance of a race but miss the finish line cut off do I still get a finisher award?

No. For all Next Opportunity Events races an official finish is defined as running the entirety of the official race course within the allotted time. Missing the final cut off or any aid station cut off of a race means that the runner DID NOT FINISH. Thus, the runner will not receive a finisher award.

+ Are there going to be finisher medals?

Please review the race web page for information regarding awards. Most races do have some form of finisher award, but the awards are not always in the form of a medal.